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An Error Occurs

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

When an error occurs, a message is displayed on the computer screen or the LCD. Depending on the error, a Support Code (error number) is displayed on the computer screen or the LCD.

When a Support Code and a message are displayed on the computer screen:

  • For Windows:

  • For Mac OS:

    * The screen differs depending on the OS you are using.

When a Support Code and a message are displayed on the LCD:

For details on how to resolve errors, see List of Support Code for Error.

Note

  • For details on how to resolve errors without Support Codes, see Message Appears.