1335

Cause

Paper jammed in the transport unit of the printer while printing.

What to Do

Follow the steps below to remove jammed paper.

1. Open the maintenance cover and lift up the release lever.

2. Remove the jammed paper.

   • Remove Jammed Roll Paper
   • Remove a Jammed Sheet

3. Load the paper.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

4. If "There is a job which has not been printed yet. Do you want to print this job?" appears on the touch screen, tap Yes.

   Printing will resume, starting from the page on which the error occurred.

If the paper still jams even after removing all the printed documents from the top delivery tray, the printed image, paper width, temperature, humidity, and other printing conditions may not be suitable for outputting to the top. Switch to front output and print.

• Specifying the Output Location for Rolls

If the error appears again, the printer may be damaged. Contact your Canon dealer for assistance.