1219

Cause

The transport unit inner cover is open.

What to Do

Follow the steps below to remove jammed paper, and then close the transport unit inner cover.

1. Lift up the release lever and remove the jammed paper.

   • Remove Jammed Roll Paper
   • Remove a Jammed Sheet

2. Load the paper.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

3. If "There is a job which has not been printed yet. Do you want to print this job?" appears on the touch screen, tap Yes.

   Printing will resume, starting from the page on which the error occurred.

If the error appears again, the printer may be damaged. Contact your Canon dealer for assistance.