When Error Occurred

If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears on the computer screen. For some errors, a support code (error number) is also displayed.

On the printer's LCD, an error code is displayed.

When a Support Code and a Message are displayed on the Computer Screen (Windows):

Take the appropriate action described in the message.

For details on how to resolve errors with Support Codes, see List of Support Code for Error.

For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.

When an Error Code is displayed on the Printer's LCD:

The error code appears on the printer's LCD one by one.

If the error code is "E03":

Check the error code on the printer's LCD and take the corresponding action described below.

Error Code	Support Code	Cause	What to Do
E02	1000 3442 3443 3444 3445	Printer is out of paper. Printing of the first side is complete when doing manual duplex printing.	If the printer is out of paper: 1000 If you are performing manual duplex printing: Prepare to print the other side following the instructions on the computer screen.
E03	1203 1300	Cover is opened during printing. Paper is jammed when feeding paper from rear tray.	If the cover is open: 1203 If paper is jammed: 1300
E04	168A	The 168A support code signifies that possible causes include the following. The ink cartridge is not installed or may not be installed properly. The installed ink cartridge is not compatible with this printer.	168A
E05	1401 1403 1430 1485	Ink cartridge cannot be recognized.	Check the following. if the color FINE cartridge is installed on the left side properly if the black FINE cartridge is installed on the right side properly Model number of each FINE cartridge If the above does not resolve the problem, replace the FINE cartridge with a new one. Replacing a FINE Cartridge
E08	1700 1701 1712 1713 1714 1715	Ink absorber is almost full.	1700 1701 1712 1713 1714 1715
E09	1890	Shipping tape or protective material may still be attached to FINE cartridge holder.	1890
E11	4102 4103 4104	Cannot perform printing with current print settings.	4102 4103 4104
E13	1686	The 1686 support code signifies that the printer has detected an issue with one or more of your ink cartridges.	1686
E14	1684	The ink cartridge cannot be recognized.	1684
E15	1682	FINE cartridge cannot be recognized.	1682
E16	1688	The 1688 support code signifies that the printer has detected that one or more of your ink cartridges is empty.	1688
E23	3446	IP address and subnet mask are conflicting.	3446
E31	–	Failed in Wi-Fi setup.	Press the printer's OK button to resolve the error. Check the security settings and perform setup again. Perform setup using another setup method.
E32	–	Cannot find a wireless router during setup.	Press the printer's OK button to resolve the error. Perform Wi-Fi setup again.
E33	–	Cannot connect because multiple wireless routers are connecting to the printer.	Press the printer's OK button to resolve the error. Perform Wi-Fi setup again after a while (about 2 minutes). If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router.
E34	3440	Easy wireless connect has failed.	3440
E36	3441	Easy wireless connect has failed.	3441
E37	–	Failed in Wi-Fi setup.	Press the printer's OK button to resolve the error. Turn off the wireless router and turn it back on, and then perform setup again. If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router and check the settings.
E38	–	Cannot connect to a wireless router. Cannot change the LAN settings.	Press the printer's OK button to resolve the error. Check the following. if the printer's Wi-Fi is enabled if you select a proper wireless router to connect if the password you entered is correct if the specified network name (SSID) is correct After checking the above, turn off the wireless router and turn it on again. You cannot change LAN settings while you are using LAN. Change them when you are not using LAN.
E39	495A	An error occurred while communicating via Wi-Fi or while in standby.	495A
E45	–	Cannot connect to network.	Press the printer's OK button to resolve the error. Check the LAN connection and network settings. Connection may be successful after a while.
E46	–	Cannot connect to Internet.	Press the printer's OK button to resolve the error. Check the wireless router settings.
E47	–	Cannot connect to server.	Press the printer's OK button to resolve the error and perform operations again after a while.
E48	–	Cannot connect to server.	Press the printer's OK button to resolve the error and perform operations again after a while.
E49	–	Failed in connecting to Internet because network connection is being prepared.	Press the printer's OK button to resolve the error and perform operations again after a while.
E50	–	Failed in acquiring contents.	Press the printer's OK button to resolve the error and perform operations again after a while.
E51	–	Cannot connect to server.	Press the printer's OK button to resolve the error and perform operations again after a while.
E54	–	Only information registered to the printer is deleted because of failing to connect IJ Cloud Printing Center.	Press the printer's OK button to resolve the error. Delete registered information of IJ Cloud Printing Center from your computer or smartphone.
E55	–	The printer is already registered to IJ Cloud Printing Center.	Press the printer's OK button to resolve the error. Delete registered information of IJ Cloud Printing Center and register the printer again.
E56	–	The online service is not available in your region.	Press the printer's OK button to resolve the error. Contact the provider for where the online service is available.
E57	2900	Scanning print head alignment sheet failed.	2900
E58	–	Trying to start copying before you register the paper size.	Register the paper size and start copying. Press the printer's Stop button to cancel copying.
E59	2114	Paper size settings at printer driver do not match the paper size registered in the printer.	2114
E61	3412	Scanning original has failed.	3412
E62	–	Unexpected error occurred while scanning is in progress.	Press the printer's OK button to resolve the error. Change settings and perform operations again.
E63	–	Reached the upper limit of pages which can be saved.	Press the printer's OK button to resolve the error. No more pages can be saved in one file. Save the rest as different one.
E64	–	Scanning original has failed.	Original is not placed on the platen or the original cannot be scanned. Press the printer's OK button to resolve the error and check the following. Make sure the original is placed on the platen. Make sure the original is set in the correct position and orientation. After checking the above, perform operations again.
E65	–	Saving scanned data failed because the printer's memory is full.	Press the printer's OK button to resolve the error. And then, take measures below. Reduce the resolution and rescan the original. Reduce the amount of original to be scanned at a time.
P02	5100	Printer error has occurred.	5100
P03	6000	Printer error has occurred.	6000
P07	5B00 5B01 5B12 5B13 5B14 5B15	Printer error has occurred.	5B00 5B01 5B12 5B13 5B14 5B15
P06 P08 P09 P20 P22 P26 P27 P28 P29 P34	5011 5012 5050 5200 5205 5206 6500 6800 6801 6900 6901 6902 6910 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6D01	Printer error has occurred.	Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
P10	7500 7600 7700 7800 B20B	An error requiring a repair has occurred.	Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.