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Cause

Possible causes include the following.

• Roll paper is empty.
• There is remaining roll paper, but because it could not be advanced, it could not be detected.

What to Do

• The roll paper has run out

  Follow the steps below to replace the used roll with a new roll of the same type and size.

  1. Remove the roll paper.

     • Removing the Roll from the Printer

  2. Load the new roll.

     • Loading Rolls in the Printer

• Feed stopped because the end of the paper roll is attached to the core with tape

  Remove the used roll paper and insert a new roll paper.

  • Removing the Roll from the Printer
  • Loading Rolls in the Printer

• Feed stopped because the remaining paper roll is too heavy

  It may be helpful to change the printing mode, which will change the paper feed timing.

  If using Windows, select a higher Print Quality setting under Advanced Settings in the printer driver.

  If using macOS, select Quality & Media in the printer driver, and then select a higher Print Quality setting.

  • Setting the Print Quality Level (Custom) (Windows)
  • Setting the Print Quality Level (Custom) (macOS)

Note

• To cancel printing, press the printer's Stop button.