Troubleshooting

I want to easily create vertical or horizontal banners.

Does this printer support sub-ink tank system?

I want to know how to configure roll cutting.

I want to configure so that the roll is cut automatically after waiting for the ink to dry.

I want to print borderless (without a border)

I want to know the paper types that can be used in this printer.

The paper type that I want to print is not displayed on the Touch Screen.

What type of function is color calibration?

Can I perform duplex printing?

I want to perform enlargement printing.

Problems Regarding Paper

• Clearing Jammed Roll Paper

• Clearing a Jammed Sheet

• Roll paper cannot be inserted into the Paper Feed Slot

• Paper cannot be fed automatically

• Cannot load sheets

• Paper is not cut straight

• Paper is not cut

• The size of clear film cannot be detected

• Margins are wide

• When printing on thin roll paper, the printed surface becomes scratched

Printing Does Not Start

• The Data lamp on the Control Panel does not light up

• The printer does not respond even if print jobs are sent

• "Injecting the ink" is displayed

• "Agitating the ink" is displayed

The Printer Stops During a Print Job

• Printing stops and an error message is displayed

• The printer ejects blank, unprinted paper

Problems with the Printing Quality

• Printing is faint

• Paper rubs against the printhead

• The edges of the paper are dirty

• The surface of the paper is dirty

• The back side of the paper is dirty

• Immediately after borderless printing, the trailing edge margin is soiled during regular printing

• Printed colors are inaccurate

• Banding in different colors occurs

• Colors in printed images are uneven

• Image edges are blurred or white banding occurs

• The contrast becomes uneven during printing

• The length of printed images is inaccurate in the feeding direction

• Images are printed crooked

• Documents are printed in monochrome

• Line thickness is not uniform

• Lines or colors are misaligned

• Borders appear in borderless printing

Cannot Print over Network

• Cannot Connect Printer to Network

• Cannot Print over TCP/IP Network

• Cannot Print over Bonjour networks

Cannot Find Printer on Network

• Cannot Find Printer on Check Printer Settings Screen (Windows)

• Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen

• Searching Printer by IP Address or Host Name During Setup

Installation Problems

• Removing Printer Software

Other Problems

• The printer does not turn on

• The printer takes time to start up

• If the Printer Makes a Strange Sound

• Messages advising to check the maintenance cartridge are not cleared

• The printer consumes a lot of ink

• Printed pages are not collected cleanly in the basket

• Basket Lurches

• When Trim edge first is set, the trimmed paper is drawn into the roll unit

• Ink Level Detection

List of Support Code for Error