Documents are printed in monochrome

1. Check 1 

   Is Color Mode set to Monochrome, or Print Target set to Monochrome (Photo) in a Windows printer driver?

   In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again.

2. Check 2 

   Is Black and White Photo Print selected in a Mac OS printer driver?

   Deselect Black and White Photo Print in the printer driver Quality & Media settings, and then print again.

3. Check 3 

   The print head nozzle may be blocked

   Print a test pattern to check the color ink nozzles and see if they are clogged.

    Checking for Nozzle Clogging