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Troubleshooting -Manual connect-

"A wireless router with the network name (SSID) you entered was not detected." Appears

  1. Check 1 Is the wireless router turned on?

    If it is already turned on, turn it off, and then turn it back on.

    Do not proceed to the next screen of this guide until the power is turned on. The connection to the wireless router will be temporarily disabled.

    Check the above and tap OK.

    After that, return to the previous page, enter the correct network name (SSID) in the printer screen, and then tap OK.

  2. Check 2 Are the wireless router and printer installed in an open space where wireless communication is possible?

  3. Check 3 Check your wireless router's network name (SSID), including case sensitivity.

    Network names (SSIDs) may differ between the 5 GHz and 2.4 GHz frequencies. They may also differ between when the security protocol is WPA3 and when none or WPA/WPA2 is set.

    Write down or take note of the network name (SSID) described on the wireless router, and then check the name, including case sensitivity.

    Check the above and tap OK.

    After that, return to the previous page, enter the correct network name (SSID) in the printer screen, and then tap OK.

 

If the wireless router is still not detected

  1. Check 4 Check the wireless router's settings.

    The printer does not support WEP, WPA-PSK (TKIP) and WPA2-PSK (TKIP). The security protocol such as WPA2-PSK (AES) or WPA3-SAE (AES) is recommended to be set to wireless router for security reasons.

  2. Check 5 Use Wi-Fi Connection Assistant to resolve the problem.

    Diagnose and repair the network connection using Wi-Fi Connection Assistant.

    You can download Wi-Fi Connection Assistant from the following link and install it on your computer.

    For details on Wi-Fi Connection Assistant, see the following.

    Windows

    macOS

  3. When repair is complete, proceed with the settings according to your OS environment.

    Return to app