Troubleshooting
An Authentication Screen Appears after Selecting Printer Information
When an authentication screen appears after selecting Printer Information, you need to enter the user name and password. For details, see Administrator Password.
Messages Displayed in Status and Solutions
For messages displayed in Status of the Printer Management dialog box and what to do with them, see below.
| Message | Solution |
|---|---|
| Not Found: Cannot communicate with the printer because the printer driver has been allocated to the connection. | A printer driver that does not support Quick Utility Toolbox is allocated to the connection. Delete the corresponding printer driver. |
| Not Found: Failed to acquire printer information. | Make sure your printer and the computer are connected correctly, and then click Remove to delete the printer. After that, add the printer again. |
| The printer is already registered. | The same printer is already registered. Click Remove to delete the printer. |
| The printer is already registered with a different connection. | The same printer is registered with multiple connections. Check Connection for a printer registered with an unused connection, and then click Remove to delete it. |
| The printer connection has been changed. Check the connection status. | A different printer is connected to the registered connection. Click Remove to delete the printer, and then add the printer again. |
| Cannot connect to the destination folder for scans and fax data. | The time zone may not be set correctly. Set the time zone on your printer correctly. |
