Troubleshooting
Printer/Scanner Does Not Appear in Select Model
Printers and scanners do not appear in the Select Model list of the Preferences dialog box in the following cases.
- A printer driver or scanner driver that supports Quick Menu is not installed on your computer.
- Installation of a printer driver or scanner driver is not complete.
Make sure that none of the above points apply, then display the Preferences dialog box again.
Note
- For how to install a printer driver or scanner driver, see the manual of your printer or scanner.
-
The installation of a printer driver or scanner driver may not be complete in the following cases.
- The printer/scanner was not connected to your computer while installing the driver.
- The printer/scanner was off while installing the driver.
The Shortcut Menu is Hidden
In Windows Vista, if the Windows Sidebar is displayed, the Shortcut Menu may be hidden behind the Windows Sidebar and thus cannot be operated with a mouse. In that case, double-click 
(Quick Menu) in the notification area on the desktop to bring the Shortcut Menu to the front.
After bringing the Shortcut Menu to the front, it is recommended that you move it to a place where it does not overlap with the Windows Sidebar.
An Authentication Screen Appears after Selecting Printer Information
When an authentication screen appears after selecting Printer Information, you need to enter the user name and password. See Administrator Password for details.
