Cannot Use PREMIUM Contents

Cannot Print PREMIUM Contents on CREATIVE PARK PREMIUM

Check 1: Is My Image Garden installed?

You cannot print PREMIUM Contents if My Image Garden is not installed. Install My Image Garden, then try printing the PREMIUM Contents.

Check 2: Did you download PREMIUM Contents?

Download PREMIUM Contents, then try printing again. PREMIUM Contents do not appear if the usage periods of the PREMIUM Contents have elapsed.

Refer to "Downloaded PREMIUM Contents View" to check the usage periods of the downloaded PREMIUM Contents.

Check 3: Are the ink tanks/ink cartridges installed properly?

If genuine Canon ink tanks/ink cartridges are not installed for any colors of a supported printer, an error message is displayed on the computer screen. Follow the instructions on the computer screen, make sure that genuine Canon ink tanks/ink cartridges are installed properly for all colors, then try downloading the PREMIUM Contents again.

Check 4: Are you trying to print PREMIUM Contents made for paper sizes that are not supported by your printer?

If you try to print PREMIUM Contents made for paper sizes that are not supported by your printer, an error message appears on the computer screen. Follow the prompts in the error message, then check the paper sizes that match the PREMIUM Contents.

Check 5: Is your printer processing an operation?

If your printer is processing an operation, an error message appears on the computer screen. Follow the prompts in the error message, then wait until the operation is completed. When the operation is completed, try printing the PREMIUM Contents again.

Check 6: Is the printer driver for your printer installed?

If the printer driver for your printer is not installed, you cannot print PREMIUM Contents. Install the printer driver for your printer, then try printing the PREMIUM Contents again.

Check 7: Is your printer selected in Quick Menu?

If your printer is not selected in Quick Menu upon displaying PREMIUM Contents from Quick Menu, the menu of CREATIVE PARK PREMIUM does not appear in Quick Menu. Click the (Preferences) button in Quick Menu, select your printer in Select Model in the Preferences screen, then try printing the PREMIUM Contents again.

Check 8: Is bidirectional support of the printer driver enabled?

If bidirectional support of the printer driver is disabled, an error message appears on the computer screen. Follow the prompts in the error message, make sure that bidirectional support of the printer driver is enabled, then try printing the PREMIUM Contents again.

Check 9: Is your printer connected to the computer via Bluetooth?

If your printer is connected to the computer via Bluetooth, an error message appears on the computer screen. Change the connection to USB connection or network connection, then try printing the PREMIUM Contents again.

Check 10: Is the setting to keep printed documents enabled in the properties of the printer driver?

PREMIUM Contents cannot be printed when the setting to keep printed documents is enabled in the properties of the printer driver.

To disable the keep printed documents setting, deselect the Keep printed documents checkbox on the Advanced Settings tab in the Properties screen of the printer driver.