Troubleshooting

How Can I Change the Settings of My Image Garden?

You can change the settings of My Image Garden in the Preferences dialog.

Images Do Not Appear

Image analysis is performed immediately after installation. Therefore, images may not appear in the Calendar view or Unregistered People view until the image analysis is completed.

Note

• Identifying people appears at Unregistered People in Global Menu on the left side of the screen during image analysis.

To display images in the Calendar view, Unregistered People view or People view, or to use the item recommendation function, the folders in which the images are saved need to be subject to image analysis. Make sure that the folders in which the images are saved are subject to image analysis on the Image Analysis Settings tab of the Preferences dialog.

Image Analysis (Face Identification) Fails

Adjust the face identification rate and other settings on the Image Analysis Settings tab of the Preferences dialog.

Cannot Scan Properly

Refer to "Problems with Scanning" for your model from Home of the Online Manual for details.

Cannot Use PREMIUM Contents

Refer to "Cannot Use PREMIUM Contents" for details.