This section describes some of the errors or messages.
NoteA Support Code (error number) is displayed on the computer or on the LCD for some error or message. For details on errors with Support Codes, refer to Support Code List.
If a message is displayed on the LCD, see below.
If a message is displayed on the computer, see below.
Confirm the message and take an appropriate action.
Failed to scan the head alignment sheet Press [OK]
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.
Make sure the platen glass and the print head alignment sheet are not dirty.
Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.
For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.
Make sure if print head nozzles are clogged.
Print the nozzle check pattern to check the status of the print head.
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver.
Check page size Press [OK]
The size of the loaded paper is different from that specified in the paper size setting.
Load the same size of paper as that specified in the paper size setting, then press the OK button.
Data error Press [OK]
A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.
ImportantIf a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
For details on how to unplug the power cord, see Notice for Unplugging the Power Cord.
Press the OK button.
After pressing the OK button, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed.
For details, refer to Summary of Reports and Lists.
The power cord may have been unplugged while the machine was still on.
Check the error message that appears on the computer, then click OK.
The machine starts printing.
See Notice for Unplugging the Power Cord for unplugging the power cord.
ImportantIf you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Check 1: If the POWER lamp is off, make sure that the power plug is plugged in, then turn the machine on.
While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit.
Check 2: Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your machine's name.
Log on as a user account with administrator privilege.
Select items from the Start menu as shown below.
In Windows 7, select Devices and Printers from the Start menu.
In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.
Open the properties of printer driver for the machine.
In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Printer properties.
In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).
NoteWhen the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
If the setting is incorrect:
Reinstall the MP Drivers.
Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
Click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers.
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
If the problem is not resolved, reinstall the MP Drivers.
Check 3: Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Check 4: Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers, insert the Setup CD-ROM into the computer's disc drive and install the MP Drivers again.
Check 5: When the machine is connected to your computer with a USB cable, check the status of the device on your computer.
Follow the procedure below to check the status of the device.
Open the Device Manager on your computer as shown below.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, then Device Manager.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet.
Double-click Universal Serial Bus controllers then USB Printing Support.
If the USB Printing Support Properties screen is not displayed, make sure that the machine is correctly connected to the computer.
Check 3: Make sure that the machine is connected to your computer properly.
Click the General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.
Check: If an error message is displayed outside the printer status monitor, check the following:
"Could not spool successfully due to insufficient disk space"
Delete any unnecessary files to increase the amount of free space on the disk.
"Could not spool successfully due to insufficient memory"
Quit other running application softwares to increase available memory.
If you cannot print yet, restart your computer and retry printing.
"Printer driver could not be found"
Uninstall the printer driver according to the procedure described in Deleting the Unnecessary MP Drivers, and then reinstall it.
"Could not print Application name - File name"
Try printing again once the current job is complete.
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for permission to send the printer and application software usage information will be displayed every month for about ten years.
Read the instructions on the screen and follow the procedure below.
If you agree to participate in the survey program:
Click Agree, then follow the on-screen instructions. The printer usage information will be sent via the Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
NoteWhen the information is being sent, a caution screen such as an Internet security screen may be displayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.
If you deselect the Send automatically from the next time check box, the information will not be sent automatically from the second time onward and a confirmation screen will be displayed at the time of the next survey. To send the information automatically, see Changing the confirmation screen setting:.
If you do not agree to participate in the survey program:
Click Do not agree. The confirmation screen will be closed, and the survey at that time is skipped. The confirmation screen will be displayed again one month later.
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall, then follow the on-screen instructions.
Changing the confirmation screen setting:
Select items from the Start menu as shown below.
In Windows 7 or Windows Vista, select the Start menu > Control Panel > Programs > Programs and Features.
In Windows XP, select the Start menu > Control Panel > Add or Remove Programs.
NoteIn Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program.
Select Change.
If you select Yes after you have followed the on-screen instructions, the confirmation screen will be displayed at the time of the next survey.
If you select No, the information will be sent automatically.
NoteIf you select Uninstall (or Remove in Windows XP), the Inkjet Printer/Scanner/Fax Extended Survey Program is uninstalled. Follow the on-screen instructions.
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