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A Message Is Displayed

This section describes some of the errors or messages.

Note

  • A Support Code (error number) is displayed on the computer or on the touch screen for some error or message. For details on errors with Support Codes, refer to Support Code List.

If a message is displayed on the touch screen, see below.

If a message is displayed on the computer, see below.

A Message Is Displayed on the touch screen

Confirm the message and take an appropriate action.

  • Data of supported types are not saved.

    • There is no image data or document saved on the USB flash drive that can be read by this machine.

    • The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.

    • Photo data edited or processed on a computer must be printed from the computer.

    Note

    • When a photo which has been processed on a computer is selected, "?" is displayed on the touch screen.

  • Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large.

    • Make sure the PDF file is printable from a USB flash drive. See Printing Documents (PDF File) Saved on a USB Flash Drive for more information.

      Note

      • The names of the PDF files are displayed even though they cannot be printed from the USB flash drive. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.

        • The Details screen is not displayed for the PDF file you want to print.

        • Characters other than machine name or IJ Scan Utility are displayed on Created with on the Details screen.

        • "?" is displayed on the preview screen.

    • Data edited or processed on a computer must be printed from the computer.

  • The specified PDF file contains unprintable data. Some portions may not be printed.

    PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.

  • Check the page size and tap [OK].

    The size of the loaded paper is different from that specified in the paper size setting.

    Load the same size of paper as that specified in the paper size setting, then tap OK.

  • Power was not turned off correctly the last time. Press the button when turning power off.

    The power cord may have been unplugged last while the machine was still on.

    Tap OK on the touch screen to dismiss the error.

    Note

  • The power cord has been unplugged and unsent/received docs in memory have been lost.

    A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.

    Important

    • If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

    • For details on how to unplug the power cord, see Notice for Unplugging the Power Cord.

    Tap OK on the touch screen.

    After tapping OK, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed.

    For details, refer to Summary of Reports and Lists.

  • Cannot connect to the server. Please wait a while and try again.

    You cannot connect to the server due to some communication error. When you have tried to access a photo sharing site, it is possible that your photos have been deleted.

    Tap OK on the touch screen to dismiss the error, then try again after a while.

Error Regarding Automatic Duplex Printing Is Displayed

  1. Check See Cannot Print Properly with Automatic Duplex Printing and take the appropriate action.

Error Regarding the Power Cord Being Unplugged Is Displayed

The power cord may have been unplugged while the machine was still on.

Check the error message that appears on the computer, then click OK.

The machine starts printing.

See Notice for Unplugging the Power Cord for unplugging the power cord.

Important

  • If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

Writing Error/Output Error/Communication Error

  1. Check1 If the POWER lamp is off, make sure that the power plug is plugged in, then turn the machine on.

    While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit.

  2. Check2 Make sure that the printer port is configured appropriately in the printer driver.

    * In the following instructions, "XXX" signifies your machine's name.

    1. Log on as a user account with administrator privilege.

    2. Select items as shown below.

      • In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop > Hardware and Sound > Devices and Printers.

      • In Windows 7, select Devices and Printers from the Start menu.

      • In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.

      • In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.

    3. Open the properties of printer driver for the machine.

      • In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where "XXX" is your machine's name), then select Printer properties.

      • In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is your machine's name), then select Properties.

    4. Click the Ports tab to confirm the port settings.

      Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in the Printer column is selected for Print to the following port(s).

      Note

      • When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.

      • If the setting is incorrect:

        Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.

      • Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:

        In Windows 8.1 or Windows 8, select My Printer on the Start screen to start My Printer. If My Printer is not displayed on the Start screen, select the Search charm, then search for "My Printer".

        Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.

        In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.

        If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website.

      • Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:

        Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.

        If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website.

  3. Check3 Make sure that the machine is connected to your computer properly.

    When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:

    • If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

    • There could also be a problem with the USB cable. Replace the USB cable and try printing again.

    When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly.

  4. Check4 Make sure that the MP Drivers are installed correctly.

    Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers, then reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website.

  5. Check5 When the machine is connected to your computer with a USB cable, check the status of the device on your computer.

    Follow the procedure below to check the status of the device.

    1. Open the Device Manager on your computer as shown below.

      If the User Account Control screen is displayed, follow the on-screen instructions.

      • In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop > Hardware and Sound > Device Manager.

      • In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, then Device Manager.

      • In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet.

    2. Double-click Universal Serial Bus controllers then USB Printing Support.

      If the USB Printing Support Properties screen is not displayed, make sure that the machine is correctly connected to the computer.

      Check3 Make sure that the machine is connected to your computer properly.

    3. Click the General tab and make sure that there is no indication of a problem with the device.

      If a device error is displayed, refer to Windows help to resolve the error.

Other Error Messages

  1. Check If an error message is displayed outside the printer status monitor, check the following:

    • "Could not spool successfully due to insufficient disk space"

      Delete any unnecessary files to increase the amount of free space on the disk.

    • "Could not spool successfully due to insufficient memory"

      Quit other running application softwares to increase available memory.

      If you cannot print yet, restart your computer and retry printing.

    • "Printer driver could not be found"

      Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers, then reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website.

    • "Could not print Application name - File name"

      Try printing again once the current job is complete.

The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed

If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for permission to send the printer and application software usage information will be displayed every month for about ten years.

Read the instructions on the screen and follow the procedure below.

figure: Inkjet Printer/Scanner/Fax Extended Survey Program screen

  • If you agree to participate in the survey program:

    Click Agree, then follow the on-screen instructions. The printer usage information will be sent via the Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.

    Note

    • When the information is being sent, a caution screen such as an Internet security screen may be displayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.

    • If you deselect the Send automatically from the next time check box, the information will not be sent automatically from the second time onward and a confirmation screen will be displayed at the time of the next survey. To send the information automatically, see Changing the confirmation screen setting:.

  • If you do not agree to participate in the survey program:

    Click Do not agree. The confirmation screen will be closed, and the survey at that time is skipped. The confirmation screen will be displayed again one month later.

  • To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:

    To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall, then follow the on-screen instructions.

  • Changing the confirmation screen setting:

    1. Select items as shown below.

      • In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop > Programs > Programs and Features.

      • In Windows 7, or Windows Vista, select the Start menu > Control Panel > Programs > Programs and Features.

      • In Windows XP, select the Start menu > Control Panel > Add or Remove Programs.

        Note

        • In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting up software.

          This dialog box appears when administrative rights are required to perform a task.

          If you are logged on to an administrator account, follow the on-screen instructions.

    2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program.

    3. Select Change.

      If you select Yes after you have followed the on-screen instructions, the confirmation screen will be displayed at the time of the next survey.

      If you select No, the information will be sent automatically.

      Note

      • If you select Uninstall (or Remove in Windows XP), the Inkjet Printer/Scanner/Fax Extended Survey Program is uninstalled. Follow the on-screen instructions.