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Print Head Holder Does Not Move to the Position for Replacing

  1. Check1 Is the POWER lamp off?

    Check if the POWER lamp is lit.

    The print head holder will not move unless the power is on. If the POWER lamp is off, close the print head cover and turn the printer on.

  2. Check2 Is the Alarm lamp flashing?

    Close the print head cover, confirm the number of times the Alarm lamp is flashing, take the appropriate action to resolve the error, and then reopen it. For details on how to resolve the error, see Support Code List.

  3. Check3 Has the print head cover been left open for 10 minutes or longer?

    If the print head cover is left open for more than 10 minutes, the print head holder moves to the position to protect it to prevent the print head from drying out. Close and reopen the print head cover to return the print head holder to the position for replacing.

  4. Check4 Has the printer been printing continuously for a long period?

    Close the print head cover, wait a while, then reopen it.

    If the printer has been printing continuously for a long time, the print head holder may not move to the position for replacing since the print head may overheat.

Note

  • Opening the print head cover while printing moves the print head holder to the position to protect it. Close the print head cover, and reopen it after printing finishes.