Problems Receiving Faxes

Check1 Is the power turned on?

• You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.

• If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.

• If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power.

• If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

Important

• Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord.

  If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

  For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord.

Note

• If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.

  For details, see Summary of Reports and Lists.

Check2 Is the machine's memory full?

Print the received faxes stored in the machine's memory or save them on the USB flash drive, delete them from the machine's memory, and have the sender resend the faxes.

Document Stored in Machine's Memory

Check3 Does an error occur during reception?

• Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check the cause.

  A Message for Faxing Is Displayed on the LCD

• Print ACTIVITY REPORT and check for an error.

  Summary of Reports and Lists

Check4 Is the telephone line cable connected to the external device jack?

Reconnect it to the telephone line jack.

Basic Connection

Check5 Is a different size of paper from that specified by Page size loaded?

If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the machine.

Check6 Is Page size set to other than A4, Letter, LTR, or Legal?

If Page size is set to other than A4, Letter, LTR, or Legal, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Page size to A4, Letter, LTR, or Legal.

Changing the Paper Settings

Note

• Some of page sizes are not available depending on the country or region of purchase.

Check7 Is Media type set to other than Plain paper?

If Media type is set to other than Plain paper, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Media type to Plain paper.

Changing the Paper Settings

Check8 Is paper loaded?

If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then press the OK button.

Check9 Is the amount of remaining ink sufficient to print a fax?

If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the FINE cartridge, then print the faxes in the machine's memory.

Document Stored in Machine's Memory

Note

• If the machine was receiving faxes in the fax mode, printing will start automatically after the FINE cartridge is replaced.

  Replacing a FINE Cartridge

• You can set the machine to forcibly print a received fax even if the ink has run out.

  Set Print when no ink in Auto print settings under Fax settings to Print.

  However, part or all of the fax may not be printed since the ink has run out.

  Also, the contents of the fax will not be stored in the machine's memory.

  If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under Fax settings to store the received fax in the machine's memory. After you replace the FINE cartridge and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.

  Auto print settings

Check10 Is the machine set to the appropriate receive mode?

Check the receive mode setting and change it to a mode suited to your connection if necessary.

Setting the Receive Mode

Check11 Is FAX RX reject set to ON?

Select OFF for FAX RX reject in Security control under Fax settings.

For details on how to set, see Rejecting Fax Reception.

Check12 Are there setting items set Reject in Caller rejection?

If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the machine rejects calls for setting item selected Reject.

For details on how to set, see Using the Caller ID Service to Reject Calls.

Check Is the receive mode set to Fax only mode?

If Fax only mode is selected for Receive mode set. under FAX menu, there will be no automatic switching between voice and fax calls.

Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.

If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers.

Setting the Receive Mode

*1 This setting is available only in the US and Canada.

*2 This setting may not be available depending on the country or region of purchase.

Check1 Check the scan settings of the sender's fax machine.

Ask the sender to adjust the scan settings of the fax machine.

Check2 Is ECM RX set to OFF?

Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings.

If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically.

Adv. FAX settings

Check3 Is the sender's original document or scanning area of the sender's fax machine dirty?

The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.

Check4 Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM?

• Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings.

  Adv. FAX settings

• Contact the sender and ask the sender to check whether the machine is set to enable ECM transmission.

  If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without automatic error correction.

• Reduce the reception start speed on RX start speed in Adv. communication in Adv. FAX settings under Fax settings.

  Adv. FAX settings

Check5 Did you confirm the paper and print quality settings?

Print Results Not Satisfactory

Check Is ECM RX set to OFF?

If OFF is select for ECM RX in Adv. communication in Adv. FAX settings under Fax settings, the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine.

Set ECM RX to ON.

Adv. FAX settings

Check1 Check the telephone line condition or the connection.

If the telephone line or connection is poor, reducing the reception start speed may correct the error.

Reduce the reception start speed on RX start speed in Adv. communication in Adv. FAX settings under Fax settings.

Adv. FAX settings

Check2 Is the sender's fax machine operating normally?

Contact the sender and ask the sender to check whether the fax machine is operating normally.