Paper is not cut
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Check 1 Is Automatic Cutting in the printer driver set to No or Print Cut Guideline?
Set the printer driver Automatic Cutting setting to Yes.
- Page Setup Tab Description (Windows)
- Advanced Paper Settings (macOS)
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Check 2 Is Cutting mode in the touch screen menu set to Eject cut or User cut?
If Cutting mode is set to Eject cut, select Cut paper on the touch screen to cut the paper.
If Cutting mode is set to User cut, cut the roll paper with a cutting implement such as scissors.