Cutter Blade Does Not Work While Cutting Is in Progress

1. Check 1 Does a message appear on the touch screen?

   If the cutter blade failed to cut the paper, it stops moving and a message appears on the touch screen.

   Remove the paper and try printing again.

   • Remove Jammed Roll Paper

2. Check 2 Make sure the cutter blade can cut paper used currently.

   Select User cut for Cutting mode in the touch screen menu and cut the roll paper with a cutting implement such as scissors.

   • Specifying the Cutting Method for Rolls

3. Check 3 Check the setting value for Cut speed.

   Selecting slower value may enable the cutter blade to cut paper.

   Tap paper settings display area on Home screen of touch screen, tap the feed slot where the paper to change is set, then tap Paper settings > Advanced and, change the setting value of Cut speed.

   • Menu Structure
   • Paper-related settings

4. Check 4 Is the edge of the cutter blade blunt?

   Replace the cutter blade.

   • Replacing the Cutter Blade