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Disabling Inkjet Printer/Scanner/Fax Extended Survey Program

Computer, Canon PRINT, and printer control Inkjet Extended Survey Program function separately. To disable the function, change settings from the computer, Canon PRINT, and printer respectively, or uninstall Inkjet Extended Survey Program.

Important

  • Make sure the printer is connected to Internet before disabling Inkjet Printer/Scanner/Fax Extended Survey Program.
  • If you perform settings to stop sending information related to Extended Survey Program, all pieces of sent information registered to the printer will be removed. You cannot use services which Canon IJ Cloud Print Service offers, as information related to the service will also be removed.
  • In some case, it takes time for your choice to be reflected in your Canon product.
  • If you uninstall Extended Survey Program, stop sending information on the printer in advance, and proceed to uninstalling procedure.

To Change Settings on the Printer:

Select one of the methods below to change settings on the printer.

Change settings using the Setup CD-ROM:

  • For Windows:

    1. Start up MSETUP4.EXE on Setup CD-ROM.

    2. Click Start Setup.

      Proceed the setup procedure according to the instructions on the screen until the license agreement screen of Extended Survey Program appears.

    3. Click Do not agree on license agreement screen of Extended Survey Program.

      The warning screen appears.

    4. Click OK on displayed screen.

    5. Proceed setup procedure according to instructions on screen until Start Setup appears.

    6. Click Exit.

    Note

    • You can also change settings on the web page.

  • For macOS:

    Start setup on the web page to change settings.

Change settings on the operation panel:

  1. Select (Setup) icon on HOME screen.

  2. Select Web service setup.

  3. Select Web service usage cancellation.

    The printer is not sending information if Web service usage registration is displayed instead of Web service usage cancellation.

  4. Check displayed message and select Next.

  5. Select Agree on displayed screen.

To Change Settings on Canon PRINT:

  1. Start up Canon PRINT.

  2. Tap icon on upper right.

  3. Tap About.

  4. Tap Extended Survey.

  5. Check displayed message and tap Do not agree.

    Tap Agree to enable Inkjet Printer/Scanner/Fax Extended Survey Program.

To Change Settings on Windows:

  1. Select Control Panel > Programs > Programs and Features.

    Note

    • If the User Account Control screen appears, select Continue.

  2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program, then select Uninstall/Change.

  3. Select Yes when the confirmation message appears.

  4. When uninstallation is complete, select OK.

    If you want to enable Canon Inkjet Printer/Scanner/Fax Extended Survey Program, install it again.

Note

  • When the message prompting you to restart your computer appears, select OK to restart your computer.

To Change Settings on macOS:

  1. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet Extended Survey Program folder.

  2. Double-click Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.

  3. Click Turn off to stop Inkjet Printer/Scanner/Fax Extended Survey Program.

    Inkjet Printer/Scanner/Fax Extended Survey Program is disabled.

    Clicking Turn on resumes Inkjet Printer/Scanner/Fax Extended Survey Program.