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Message (Support Code) Appears

This section describes some of the errors and messages that may appear.

Note

  • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error.

If a message appears on the touch screen, see below.

If a message appears on the computer, see below.

Message Appears on Touch Screen

Check the message and take an appropriate action.

  • Power was not turned off correctly the last time. Press the button when turning power off.

    The printer may have been unplugged while the power was still on.

    Select OK on the touch screen.

    Note

  • Cannot connect to the server. Please wait a while and try again.

    The printer cannot connect to the server due to a communication error.

    Select OK on the touch screen and try again after a while.

Error Regarding Automatic Duplex Printing Is Displayed

  1. Check See Automatic Duplex Printing Problems and take the appropriate action.

Error Regarding Power Cord Being Unplugged Is Displayed (Windows)

The printer may have been unplugged while it was on.

Check the error message that appears on the computer and click OK.

The printer starts printing.

See Unplugging the Printer for unplugging the power cord.

Writing Error/Output Error/Communication Error (Windows)

  1. Check1 If the ON lamp is off, make sure printer is plugged in and turn on.

    The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

  2. Check2 Make sure printer is properly connected to computer.

    If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

    • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

    • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

    If you use the printer over a LAN, make sure the printer is correctly set up for network use.

  3. Check3 Make sure MP Drivers are installed correctly.

    Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.

  4. Check4 When printer is connected to your computer with a USB cable, check device status from your computer.

    Follow the procedure below to check the device status.

    1. Select Control Panel > Programs > Programs and Features.

      Note

      • If the User Account Control screen appears, select Continue.

    2. Double-click Universal Serial Bus controllers and USB Printing Support.

      If USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer.

    3. Click General tab and check for a device problem.

      If a device error is shown, see Windows Help to resolve it.

Other Error Messages (Windows)

  1. Check If an error message appears outside printer status monitor, check the following:

    • "Could not spool successfully due to insufficient disk space"

      Delete any unnecessary files to increase the amount of free space on the disk.

    • "Could not spool successfully due to insufficient memory"

      Close other applications to increase the available memory.

      If you still cannot print, restart your computer and retry the printing.

    • "Printer driver could not be found"

      Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.

    • "Could not print Application name - File name"

      Try printing again once the current job is complete.