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Cleaning Paper Feed Rollers

If a paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, perform Roller Cleaning. Cleaning will cause wear on rollers, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

  1. Check that printer is turned on.

  2. Remove any paper from the cassette, then push it back.

  3. Press and hold the Stop button and release it when the Alarm lamp flashes 7 times.

  4. Press the Black button or the Color button.

    The paper feed rollers will rotate as they are cleaned without paper.

  5. Make sure that the paper feed roller has stopped rotating, load the three sheets of A4 or Letter-sized plain paper in the cassette.

  6. Press the Black button or the Color button.

    The printer starts cleaning. The cleaning will be complete when the paper is ejected.

  7. Press the Stop button.

If the problem is not resolved after cleaning, contact Canon to request a repair.