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Checking Network Information of Printer

Checking Printer IP Address or MAC Address

To check the printer's IP address or MAC address, print out the network setting information of the printer.

For Windows, you can check the network setting information on the computer screen.

Checking Computer IP Address or MAC Address

To check the IP Address or MAC address of your computer, follow the instructions below.

  • For Windows:

    1. Select Command Prompt from Start.

    2. Enter "ipconfig/all" and press Enter.

      The IP address and MAC address of your computer appear. If your computer is not connected to a network, the IP address does not appear.

  • For macOS:

    1. Select System Settings from Apple menu, and then click Network.

    2. Make sure network interface used by computer is selected.

      Make sure Wi-Fi is Connected when connecting via Wi-Fi or Ethernet is Connected for Wired LAN connection and click.

    3. Click Details to check the IP Address.

      The IP Address of your computer appears. To check the MAC Address, click Hardware.

Checking Communication Between the Computer, the Printer, and the Wireless Router

Perform a ping test to check if communication is taking place.

  • For Windows:

    1. Select Command Prompt from Start.

    2. Type "ping XXX.XXX.XXX.XXX" and press Enter.

      "XXX.XXX.XXX.XXX" is the IP Address of the target device.

      If communication is taking place, a message like the one shown below appears.

      Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255

      If Request timed out appears, communication is not taking place.

  • For macOS:

    1. Start Terminal as shown below.

      Select Computer from Go menu of Finder, double-click Macintosh HD > Applications > Utilities > Terminal.

    2. Type "ping -c3 XXX.XXX.XXX.XXX" and press Enter.

      "XXX.XXX.XXX.XXX" is the IP Address of the target device.

      If communication is taking place, a message like the one shown below appears.

      64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms

      64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms

      64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms

      --- XXX.XXX.XXX.XXX ping statistics ---

      3 packets transmitted, 3 packets received, 0% packet loss

      If the following message is displayed, communication is not working properly.

      PING XXX.XXX.XXX.XXX (XXX.XXX.XXX.XXX) : 56 data bytes

      ---XXX.XXX.XXX.XXX ping statistics ---

      3 packets transmitted, 0 packets received, 100% packet loss

Checking Network Setting Information

To check the printer's network settings information, print out the network setting information of the printer.