skip to main text

Printing Does Not Start

  1. Check1 Make sure printer is turned on.

    If not, make sure the printer is securely plugged in and press ON/Stop button to turn on.

    The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

    Note

    • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

  2. Check2 Make sure USB cable is securely plugged in to printer and computer.

    When the USB cable is securely plugged in, check the following:

    • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

    • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

  3. Check3 Make sure paper settings match information set for rear tray.

    If the Alarm lamp and Paper lamp flash at the same time, the paper settings and paper size do not match the information set for the rear tray.

    Press the ON/Stop button to stop printing and check the settings.

  4. Check4 If printing from a computer, delete jobs stuck in print queue.

  5. Check5 Is your printer's printer driver selected when printing?

    The printer will not print properly if you are using a printer driver for a different printer.

    • For Windows:

      Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

      Note

      • To make the printer the one selected by default, select Set as Default Printer.

    • For macOS:

      Make sure your printer's name is selected in Printer in the Print dialog.

      Note

      • To make the printer the one selected by default, select the printer for Default printer.

  6. Check6 Is print data extremely large? (Windows)

    If the print data is large, part of image data may be cut off and printing failure may occur.

    Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in the dialog that appears.

    Important

    • Selecting On for Prevention of Print Data Loss may reduce print quality.

  7. Check7 If printing from a computer, restart the computer.

    Restart the computer and try printing again.