An Error Occurs
When an error occurs in printing such as the printer is out of paper or paper is jammed, the Alarm lamp flashes or ON lamp and Alarm lamp flash alternately. For Windows, a Support Code (error number) is displayed on the computer screen shown as below.
Check the status of the Alarm lamp and the message, then take the appropriate action.
Support Code Corresponding to Number of Flashes of Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes |
Cause |
Support Code |
|---|---|---|
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2 flashes |
Printer is out of paper or paper does not feed. |
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If the Paper lamp is also flashing: Paper settings are different from those for the rear tray registered to the printer. |
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3 flashes |
The cover is open. |
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Paper is jammed at the paper output tray or on the rear tray. |
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4 flashes |
FINE cartridge is not installed properly, or FINE cartridge not compatible with this printer is installed. |
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5 flashes |
FINE cartridge is not installed. |
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FINE cartridge cannot be recognized. |
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A problem has occurred to FINE cartridge. |
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Appropriate ink cartridge is not installed. |
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8 flashes |
Ink absorber is almost full. |
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9 flashes |
Protective material or tape may still be attached to FINE cartridge holder. |
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11 flashes |
Paper type and size settings are not correct. |
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Cannot perform printing with current print settings. |
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12 flashes |
Specified data cannot be printed. |
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13 flashes |
The ink may have run out. |
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14 flashes |
Ink cartridge cannot be recognized. |
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15 flashes |
FINE cartridge cannot be recognized. |
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16 flashes |
The ink has run out. |
Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm Lamp
Example of 2 times flashing:
(A) Alternately flashes
(B) Goes off
|
Number of flashes |
Cause |
Support Code |
|---|---|---|
|
2 flashes |
Printer error has occurred. |
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3 flashes |
Printer error has occurred. |
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7 flashes |
Printer error has occurred. |
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8 flashes |
Printer error has occurred. |
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9 flashes |
Printer error has occurred. |
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10 flashes |
An error requiring a repair has occurred. |
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Other cases than above |
Printer error has occurred. |
When a Support Code and a message are displayed on the computer screen (Windows):
Note
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For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
