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Ink Does Not Come Out

  1. Check1 Check status of ink tanks. Replace ink tank if ink has run out.

  2. Check2 Are the orange tape and plastic wrap still on the ink tank?

    Make sure all the protective plastic wrap is peeled off to expose the Y-vent area, as shown below (A).

    If the orange tape remains on the ink tank (B), peel it off.

  3. Check3 Are the print head nozzles clogged?

    Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

    1. Step1 Print the nozzle check pattern.

      After printing the nozzle check pattern, examine the pattern.

      If the pattern is not printed correctly, check if the ink tank for the problem color is empty.

      If the ink tank is not empty, go to the next step.

    2. Step2 Clean the print head.

      After cleaning the print head, print the nozzle check pattern and check the result.

      If it does not improve, go to the next step.

    3. Step3 Clean the print head again.

      After cleaning the print head again, print the nozzle check pattern and check the result.

      If it still does not improve, go to the next step.

    4. Step4 Clean the print head deeply.

      After cleaning the print head deeply, print the nozzle check pattern and check the result.

      If it does not improve, turn off the printer for more than 24 hours without disconnecting the power plug, and go to the next step.

    5. Step5 Clean the print head deeply again.

      After cleaning the print head deeply again, print the nozzle check pattern and check the result.

      If it still does not improve, go to the next step.

    6. Step6 Request a repair.

      If problem is not resolved after performing print head deep cleaning twice, the print head may be damaged. Contact your nearest Canon service center to request a repair.

    For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

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