Cutter Blade Does Not Work While Cutting Is in Progress

1. Check 1 Does a message appear on the touch screen?

   If the cutter blade failed to cut the paper, it stops moving and a message appears on the touch screen.

   Remove the paper and try printing again.

   • Remove Jammed Roll Paper

2. Check 2 Make sure the cutter blade can cut paper used currently.

   Select User cut for Cutting mode in the touch screen menu and cut the roll paper with a cutting implement such as scissors.

   • Specifying the Cutting Method for Rolls

3. Check 3 Check the setting value for Cut speed.

   Selecting slower value may enable the cutter blade to cut paper.

   Select Paper settings > Advanced on Paper menu in the touch screen menu, and change the Cut speed setting.

   • Menu Structure
   • Paper-related settings

4. Check 4 Is the edge of the cutter blade blunt?

   Replace the cutter blade.

   • Replacing the Cutter Blade