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Roll paper cannot be inserted into the Paper Feed Slot

  1. Check 1 Is the roll paper curled?

    Straighten out curls and reload the roll.

  2. Check 2 Is paper jammed in the feed slot?

    Remove the jammed paper.

  3. Note

    • You cannot load a roll paper and sheets on the printer at the same time.

  4. Check 3 Check that the correct paper source has been selected.

    Select Paper settings in the touch screen menu, and then select the paper source.

  5. Check 4 Is the roll unit in Take-up mode when feeding from the roll unit?

    Select Roll unit use setting in the touch screen menu, and set it to paper feed mode.