Remove a Jammed Sheet

If a sheet jams, follow the steps below to remove it.

  1. Turn off the power to the printer.

  2. Open the top cover.

  3. If the Carriage is out, move the Carriage to the left or right side, away from the jammed paper.

    Important

    • Do not touch the linear scale (A), carriage shaft (B), or ink tube stabilizer (C). Touching these may cause malfunction.

  4. Lift up the release lever.

  5. Hold the paper and pull it out toward the front.

    After removing the paper, inspect the interior to ensure paper fragments or other objects do not remain.

  6. If the Carriage is on the left, move the Carriage to the right until it stops.

    Important

    • Always move the Carriage to the right side. If the Carriage is on the left, an error message may appear on the touch screen when you turn on the printer.

  7. Lower the release lever and close the top cover.

  8. Turn on the power to the printer.