Print Head Holder Does Not Move to Replacement Position

1. Check 1 Check if the ON lamp is lit.

   The print head holder will not move unless the power is on. If the ON lamp is off, close the top cover and turn the printer on.

   The ON lamp flashes while the printer is initializing.

   Wait until the ON lamp stops flashing and remains lit, and then open the top cover again.

2. Check 2 Make sure no error message is displayed on operation panel.

   Close the top cover, follow the support code (error number) displayed in the error message to resolve the error, and then reopen it.

   For details on resolving the error, see List of Support Codes for Printer Errors.

3. Check 3 Has top cover been left open for 10 minutes or longer?

   If the top cover is left open for more than 10 minutes, the print head holder moves to the position to protect it to prevent the print head from drying out.

   Close and reopen the top cover to return the print head holder to the position for replacing.

4. Check 4 Has printer been printing continuously for a long period?

   Close the top cover, wait a while, and then reopen it.

   If the printer has been printing continuously for a long time, the print head holder may not move to the position for replacing since the print head may overheat.

Note

• Opening the top cover while printing moves the print head holder to the position to protect it.

  Close the top cover and reopen it after printing finishes.