Maintenance Procedure
If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below.
Important
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Do not rinse or wipe the print head. This can cause trouble with the print head.
Note
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Check if ink remains in the ink tanks.
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For Windows, increasing the print quality in the printer driver settings may improve the print result.
When the Print Results Are Blurred or Uneven:
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Step1 Print the nozzle check pattern.
From the printer
From the computer
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For Windows:
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For macOS:
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If there are missing lines or horizontal streaks in the pattern:
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Step3 Clean the print head.
From the printer
From the computer
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For Windows:
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For macOS:
After cleaning the print head, print and examine the nozzle check pattern:
Step1 -
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If the problem is not resolved after performing from step 1 to step 3 twice:
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Step4 Clean the print head deeply.
From the printer
From the computer
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For Windows:
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For macOS:
After deep print head cleaning, print and examine the nozzle check pattern:
Step1 -
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When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours. Do not unplug the power cord when turning off the power.
If the problem is still not resolved, perform ink flush.
Ink flush consumes a great amount of ink. Frequent ink flush can rapidly consume ink, so perform ink flush only when necessary.
Important-
If ink flush is performed when the remaining ink level is insufficient, it may cause a failure. Be sure to check the remaining ink level before performing ink flush.
From the printer
From the computer
If the symptom still persists, the print head may be defective. Contact your nearest Canon service center to request a repair.
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When the Print Results Are Not Even such as the Ruled Lines Are Misaligned:
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Step Align the print head.
From the printer
From the computer
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For Windows:
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For macOS:
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