Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines

Printing Is Blurry

Colors Are Wrong

White Streaks Appear

1. Check1 Check paper and print quality settings.

   • Printout Results Are Unsatisfactory

2. Check2 Are the print head nozzles clogged?

   Print the nozzle check pattern and make sure that the ink is coming out normally.

   For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

   

   1. Step1 Print the nozzle check pattern.

      After printing the nozzle check pattern, examine the pattern.

      • From the printer

        • Printing the Nozzle Check Pattern

      • From the computer

        • For Windows:

          • Printing a Nozzle Check Pattern

        • For macOS:

          • Printing a Nozzle Check Pattern

      If the pattern is not printed correctly, go to the next step.

   2. Step2 Clean the print head.

      After cleaning the print head, print the nozzle check pattern and check the result.

      • From the printer

        • Cleaning the Print Head

      • From the computer

        • For Windows:

          • Clean the print head

        • For macOS:

          • Clean the print head

      If it still does not improve, go to the next step.

   3. Step3 Clean the print head again.

      After cleaning the print head again, print the nozzle check pattern and check the result.

      If it still does not improve, go to the next step.

   4. Step4 Clean the print head deeply.

      After cleaning the print head deeply, print the nozzle check pattern and check the result.

      • From the printer

        • Deep Print Head Cleaning

      • From the computer

        • For Windows:

          • Clean the print head deeply

        • For macOS:

          • Clean the print head deeply

      If it does not improve, turn off the printer, wait for more than 24 hours, and go to the next step.

   5. Step5 Clean the print head deeply again.

      After cleaning the print head deeply again, print the nozzle check pattern and check the result.

      If it still does not improve, go to the next step.

   6. Step6 Perform ink flush.

      After performing ink flush, print the nozzle check pattern and check the result.

      Ink flush consumes a great amount of ink. Frequent ink flush can rapidly consume ink, so perform it only when necessary.

      • How to Perform Ink Flush

3. Check3 When an ink tank runs out of ink, refill the ink tank.

   If the remaining ink level is below the lower limit line (A), refill the ink tank with the corresponding color of ink.

   

   If you use the printer until the ink tank becomes empty, perform ink flush after refilling the ink tank.

   • Refilling Ink Tanks
   • How to Perform Ink Flush

4. Check4 When using paper with one printable surface, check the correct printable side of the paper.

   Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

   When you load paper on the rear tray, load paper with the printable side facing up. When you load paper in the cassette, load paper with the printable side facing down.

   Refer to the instruction manual supplied with the paper for detailed information on the printable side.

• When copying, see also the sections below:

1. Check5 Is platen glass dirty?

   Clean the platen glass.

   • Cleaning Platen and Document Cover

2. Check6 Make sure original is properly loaded on platen.

   When you load the original on the platen, load it with the side to be copied facing down.

   • Loading Originals

3. Check7 Is copy source a printed paper by printer?

   If you use a printout done by this printer as the original, print quality may be reduced depending on the condition of the original.

   Reprint from the computer if you can reprint from it.

Note

• Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly.