skip to main text

Disable Function to Send Usage Information of Printer

The function to send usage information of the printer is configured or controlled by the printer, computer, and smartphone/tablet separately. Disable the function from each device as well as the printer.

Important

  • Make sure each device is connected to Internet before disabling the function to send usage information.
  • If you perform settings to stop sending usage information, you cannot use services, which requires information on your printer, such as PIXMA/MAXIFY Cloud Link.
  • In some case, it may take time for your choice to be reflected in your printer.

For Windows:

Perform setup procedure to change the setting for sending information of the printer.

  1. Make sure computer to change setting is connected to Internet.

  2. Start setup procedure.

  3. Click Setting Up Your New Printer on Start Setup screen.

    Proceed the setup procedure according to the instructions on the screen until the For using services related to Canon product license agreement screen appears.

  4. Click Do not agree on For using services related to Canon product license agreement screen.

    The warning screen appears.

  5. Click OK on displayed screen.

  6. Proceed setup procedure to the end according to instructions on screen.

  7. If For using services related to Canon product license agreement screen appears again after a certain period of time, click Do not agree.

Note

  • Depending on your operating environment, it may take time for the license agreement screen to appear.
  • Do not turn off the printer until the license agreement screen appears again.

For macOS:

Perform setup procedure to change the setting for sending information of the printer and macOS.

  1. Start setup procedure.

  2. Click Setting Up Your New Printer on Start Setup screen.

    Proceed the setup procedure according to the instructions on the screen until the For using services related to Canon product license agreement screen appears.

  3. Click Do not agree on For using services related to Canon product license agreement screen.

    The warning screen appears.

  4. Click OK on displayed screen.

  5. Proceed setup procedure to the end according to instructions on screen.

  6. If For using services related to Canon product license agreement screen appears again after a certain period of time, click Do not agree.

Note

  • Depending on your operating environment, it may take time for the license agreement screen to appear.
  • Do not turn off the printer until the license agreement screen appears again.

For Smartphone/Tablet App Canon PRINT Icon:

Use the App to change the setting for sending information of the printer and smartphone/tablet.

  1. Check that printer is turned on.

  2. Start up the App.

  3. Tap button on upper right.

  4. Tap Version.

  5. Tap About.

  6. Tap Extended Survey.

    The Extended Survey agreement screen appears.

  7. Check displayed message and tap Do not agree.

    The function to send usage information from the App is disabled.

    Tap Agree to enable the function to send usage information.

    Next, disable the function to send usage information from the printer.

  8. View Top screen of the App.

    Make sure the printer to change the setting is selected.

  9. Tap printer icon.

  10. Tap Web Service Usage Confirmation.

    The For using services related to Canon product agreement screen appears.

  11. Check displayed message and tap Do not agree.

    The warning screen appears.

  12. Tap OK on displayed warning screen.

    The function to send usage information from the printer is disabled.

    Tap Agree to enable the function to send usage information.

Note

  • Do not turn off the printer until you finish changing the setting on your smartphone/tablet.

If multiple devices are connected to the printer, you need to disable the function to send usage information on all devices. If the function is enabled on one of the devices, sending usage information will continue.