Cannot Receive a Fax/Cannot Receive a Color Fax

Cannot Receive Fax

If you cannot receive a fax, check the following items.

1. Check1 Check that the telephone line modular cable is not connected to the external device jack.

   • Reconnect the telephone line cable to the telephone line jack (), and plug the other end into the telephone wall jack or telephone jack.
     • Connecting Telephone Line
   • If "Telephone line is in use." is displayed on the screen, the line is being used by the child phone. Please check back later.
   • If you do not hear the normal telephone line sound (dial tone) from the printer when you touch the hook key, the telephone line connection may be incorrect or there may be a problem with the telephone line. Check that the connection method of the telephone line is correct, and contact your telephone company and the manufacturer of your terminal adapter.
   • If "Hook key is disabled." is displayed when you touch the hook key, select Fax settings > Security control > Hook key setting and then select Enable.
     • Fax settings

2. Check2 Is printer set to appropriate receive mode?

   Check the receive mode setting and change it to a mode suited to your connection if necessary.

   • Setting Receive Mode

3. Check3 Is the printer's memory full?

   Print the received faxes stored in the printer's memory or save them on the USB flash drive, and then delete them from the printer's memory. Contact the sender and have the faxes sent again.

   • Document Stored in Printer's Memory

4. Check4 Are there setting items set ON in Fax reception reject?

   If ON is select for Fax settings > Security control > Fax reception reject, select OFF.

   For details, refer to Rejecting Fax Reception.

5. Check5 Did an error occur when received fax?

   • Check if a message is displayed on the fax standby screen. If it is displayed, check the contents.
     • Message for Faxing Is Displayed on Fax Standby Screen
   • Print the activity report and check for any errors.
     • Summary of Reports and Lists
   • If a receiving error has occurred, refer to the following.
     • Errors Often Occur When Received a Fax

Cannot Receive Color Fax

Is ECM RX set to OFF?

If OFF is select for Fax settings > Advanced fax settings > Adv. communication settings > ECM RX, the printer cannot receive color faxes. The printer will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax device.

Set ECM RX to ON.

• Fax settings