Fax Is Indistinctly Sent

1. Check 1 Is document loaded properly?

   Remove the document, and then reload it on the platen or in the ADF.

   • Loading Originals

2. Check 2 Is platen glass and/or inner side of document cover and/or glass of ADF dirty?

   Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, and then reload the document.

   • Cleaning Platen and Document Cover
   • Cleaning the ADF (Auto Document Feeder)

   Note

   • If the glass of ADF is dirty, black streaks appear on the paper as shown below.
   

3. Check 3 Is image quality setting or scan contrast setting suitable for document?

   On the touch screen, select an image quality setting and a scan contrast setting that are suitable for the document.

   • Setting Items for Sending Faxes

4. Check 4 Is original document loaded with wrong side facing upwards or downwards?

   When loading a document on the platen glass, the side to be scanned should be face down.

   When loading a document in the ADF, the side to be scanned should be face up.

5. Check 5 Are you scanning thick or curled documents?

   Thick or curled documents may not be sent as good quality faxes, because of a shadow or distortion caused when such documents are scanned.

   When loading a document on the platen glass, press on the document cover with your hand when scanning.