Lines or colors are misaligned

1. Check 1 Adjust the position of the Print head

   If borders are misaligned or the print results are not uniform, adjust the position of the Print head.

   • Automatic Adjustment to Straighten Lines and Colors
   • Manual Adjustment to Straighten Lines and Colors

   For photo paper and proof paper, it may be improved by setting Head height to a value lower than the current setting and then adjust the position of the Print head.

   • Troubleshooting Paper Abrasion and Blurry Images

2. Check 2 Is the media type specified in the printer driver the same as the media type loaded in the printer?

   When printing with the media type specified in the printer driver, load the specified media type in the printer.

   • Loading the Upper Roll on the Printer
   • Loading the Lower Roll on the Roll Unit (Option)
   • Loading Sheets in the Printer

   When printing with the media type specified in the printer driver, load the specified media type in the printer.

   1. To stop printing, tap Stop.

   2. Change the paper type in the printer driver and try printing again.

   Note

   • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media type loaded in the printer.

   • Click Get Information to reflect the paper information set in the printer to the printer driver.

     • Printing with Easy Setup

3. Check 3 When loading paper in the printer, is the media loaded the same as the media type selected on the touch screen?

   Select the correct media type in the touch screen menu when loading paper in the printer.

   • Loading the Upper Roll on the Printer
   • Loading the Lower Roll on the Roll Unit (Option)
   • Loading Sheets in the Printer

4. Check 4 Is the Roll Paper loaded at an angle?

   If there is a gap between the roll paper and the roll holder, reload the roll paper.

   • Loading the Upper Roll on the Printer
   • Loading the Lower Roll on the Roll Unit (Option)

5. Check 5 Paper may have been fed at an angle.

   When Roll paper auto feed is set to Disable, feed the roll paper into the printer so that there is no gap between the right edge of the roll paper and the roll holder.

   • Loading the Upper Roll on the Printer
   • Loading the Lower Roll on the Roll Unit (Option)

6. Check 6 Is Detect paper width set to Disable?

   Set Detect paper width in the touch screen menu to Enable to load the paper.

   • Menu Structure

7. Check 7 Is Skew detection accuracy in the touch screen menu set to Loose or OFF?

   Set Skew detection accuracy to Standard, and then reload the paper.

   • Menu Structure