Cannot Receive a Fax/Cannot Receive a Color Fax

Cannot Receive Fax

If you cannot receive a fax, check the following items.

1. Check 1 Check that the phone cable is not connected to the external device jack.

   • Reconnect the phone cable to the telephone line jack (), and plug the other end into the telephone wall jack or telephone jack.

     • Connecting Telephone Line

   • If "Telephone line is in use." is displayed on the screen, the line is being used by the attached phone. Please check back later.

   • If you do not hear the normal telephone line sound (dial tone) from the printer when you select , the telephone line connection may be incorrect or there may be a problem with the telephone line. Check that the connection method of the telephone line is correct, and contact your telephone company and the manufacturer of your terminal adapter.

   • If "Hook key is disabled." is displayed when you select , go to Fax settings > Security control > Hook key setting and then select Enable.

     • Fax settings

2. Check 2 Is printer set to appropriate receive mode?

   Check the receive mode setting and change it to a mode suited to your connection if necessary.

   • Setting Receive Mode

3. Check 3 Is printer's memory full?

   Print the received faxes stored in the printer's memory, and then delete them from the printer's memory. Contact the sender and have the faxes sent again.

   • Document Stored in Printer's Memory

4. Check 4 Are there setting items set ON in Fax reception reject?

   Select Fax settings > Security control > Fax reception reject, and then select OFF.

   For details, refer to Rejecting Fax Reception.

5. Check 5 Did an error occur when received fax?

   • Check if a message is displayed on the fax standby screen. If it is displayed, check the contents.
     • Message for Faxing Is Displayed on Fax Standby Screen
   • Print the activity report and check for any errors.
     • Summary of Reports and Lists
   • If a receiving error has occurred, refer to the following.
     • Errors Often Occur When Received a Fax

Cannot Receive Color Fax

Is ECM RX set to OFF?

If OFF is select for Fax settings > Advanced fax settings > Adv. communication settings > ECM RX, the printer cannot receive color faxes. The printer will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax device.

Set ECM RX to ON.

• Fax settings