Cannot Receive a Fax, Cannot Print a Fax

1. Check1 Is power turned on?

   • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
   • If you unplugged the power cord without turning off the power (the ON lamp is lit), reconnecting it turns on the power automatically.
   • If you unplugged the power cord after pressing the ON button to turn off the power (the ON lamp is off), reconnect it, and then press the ON button to turn on the power.
   • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

   Important

   • Confirm that the ON lamp is off before unplugging the power cord, and then unplug the power cord.

     If a power failure occurs or you unplug the power cord, all faxes stored in the printer's memory are deleted.

     For details on how to unplug the power cord, see Unplugging the Printer.

   Note

   • If the faxes stored in the printer's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the printer's memory (MEMORY CLEAR REPORT) will be printed after turning the printer on.

     • Summary of Reports and Lists

2. Check2 Does an error occur during reception?

   • Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause.

     • A Message for Faxing Is Displayed on Fax Standby Screen

   • Print ACTIVITY REPORT and check for an error.

     • Summary of Reports and Lists
   • Errors Often Occur When You Receive a Fax

3. Check3 Is telephone line cable connected to external device jack?

   Reconnect it to the telephone line jack.

   • Connecting Telephone Line

4. Check4 Is a different size of paper from that specified by Page size in FAX paper settings loaded?

   If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the printer's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the printer.

5. Check5 Is paper loaded?

   If paper is not loaded, received faxes will be stored in the printer's memory without being printed (Memory Reception). Load paper, and then press the OK button.

6. Check6 Is printer set to appropriate receive mode?

   Check the receive mode setting and change it to a mode suited to your connection if necessary.

   • Setting Receive Mode

7. Check7 Is FAX RX reject set to ON?

   Select OFF for FAX RX reject in Security control under Fax settings.

   For details, refer to Rejecting Fax Reception.

8. Check8 Are there setting items set Reject in Caller rejection?

   If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the printer rejects calls for setting item selected Reject.

   For details, refer to Using Caller ID Service to Reject Calls.

9. Check9 Is the printer's memory full?

   If unprinted received faxes stored in the printer's memory, print them and then delete from the printer's memory.

   Then contact the sender and have the sender resend the faxes.

   • Document Stored in Printer's Memory