Errors Often Occur When You Receive a Fax

1. Check1 Check telephone line condition or connection.

   If errors occur frequently when using an Internet telephone, it is possible that they can be reduced by selecting Reduce for Err reduction (VoIP) on Adv. FAX settings under FAX settings.

   For details, see Err reduction (VoIP).

   • FAX settings

   Note

   • If selecting Reduce does not reduce errors, select Do not reduce.

   In addition, when using an Internet telephone, it is possible that errors occur more often if 4800 bps or 9600 bps is selected for RX start speed. Select 14400 bps or 33600 bps.

   If the telephone line or connection is poor when using a general telephone, reducing the reception start speed may correct the error.

   Reduce the reception start speed on RX start speed in Adv. communication in Adv. FAX settings under FAX settings.

   • FAX settings

2. Check2 Is sender's fax device operating normally?

   Contact the sender and ask the sender to check whether the fax device is operating normally.