Message (Support Code) Appears

Error Regarding Power Cord Being Unplugged Is Displayed

The printer may have been unplugged while it was on.

Check the error message that appears on the computer and click OK.

The printer starts printing.

See Unplugging the Printer for unplugging the power cord.

Writing Error/Output Error/Communication Error

1. Check1 If the ON lamp is off, make sure printer is plugged in and turn it on.

   The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

2. Check2 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer over a LAN, make sure the printer is correctly set up for network use.

3. Check3 Make sure MP Drivers are installed correctly.

   Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.

4. Check4 When printer is connected to your computer with a USB cable, check device status from your computer.

   Follow the procedure below to check the device status.

   1. Open the Device Manager on your computer as shown below.

      If User Account Control screen is displayed, follow the on-screen instructions.

      • In Windows 10, right-click Start button and select Device Manager.

      • In Windows 8.1, select Control Panel from Settings charm on Desktop > Hardware and Sound > Device Manager.

      • In Windows 7, click Control Panel, Hardware and Sound, and Device Manager.

   2. Double-click Universal Serial Bus controllers and USB Printing Support.

      If USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer.

      • Check2 Make sure printer is properly connected to computer.

   3. Click General tab and check for a device problem.

      If a device error is shown, see Windows Help to resolve it.

Other Error Messages

1. Check If an error message appears outside printer status monitor, check the following:

   • "Could not spool successfully due to insufficient disk space"

     Delete any unnecessary files to increase the amount of free space on the disk.

   • "Could not spool successfully due to insufficient memory"

     Close other applications to increase the available memory.

     If you still cannot print, restart your computer and retry the printing.

   • "Printer driver could not be found"

     Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.

   • "Could not print Application name - File name"

     Try printing again once the current job is complete.

Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed

If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for permission to send the printer and application usage information every month for about ten years.

Read the information on the screen and follow the instructions below.

• If you agree to participate in survey program:

  Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.

  Note

  • When the information is being sent, a warning such as an Internet security message may appear. Make sure the program name is "IJPLMUI.exe" and allow it.

  • If you clear Send automatically from the next time check box, the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey. To send the information automatically, see Changes confirmation screen setting:.

• If you do not agree to participate in survey program:

  Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation screen will reappear one month later.

• To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:

  To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall and follow the on-screen instructions.

• Changes confirmation screen setting:

  1. Make the following settings.

     • In Windows 10, right-click Start button and select Programs and Features.

     • In Windows 8.1, select Control Panel from Settings charm on Desktop > Programs > Programs and Features.

     • In Windows 7, select Start menu > Control Panel > Programs > Programs and Features.

     Note

     • A confirmation/warning dialog box may appear when installing, uninstalling or starting up software.

       This dialog box appears when administrative rights are required to perform a task.

       If you are logged in on an account with administrator privileges, follow the on-screen instructions.

  2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program.

  3. Select Change.

     If you select Yes after you have followed the on-screen instructions, the confirmation screen will appear at the time of the next survey.

     If you select No, the information will be sent automatically.

     Note

     • If you select Uninstall, the Inkjet Printer/Scanner/Fax Extended Survey Program is uninstalled. Follow the on-screen instructions.