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4920

Cause

Cannot cut paper for one of the following reasons.

  • Paper that has been cut remains near the output guide.
  • Paper remains or there is a foreign object near the platen inside.
  • The paper is not being used under the recommended usage conditions.
  • The paper in use cannot be used with Automatic cut.

What to Do

  • Paper that has been cut remains near the output guide

    Follow the steps below to resume printing.

    1. Open the maintenance cover, lift up the release lever, and remove the paper.
    2. Lower the release lever.
    3. Load the paper.

    4. If "There is a job which has not been printed yet. Do you want to print this job?" appears on the touch screen, tap Yes.

      Printing will resume, starting from the page on which the error occurred.

  • Paper remains or there is a foreign object near the platen inside.

    Follow the steps below to resume printing.

    1. Open the top cover to open the inner cover, and then remove the paper or any foreign objects.
    2. If the paper is removed, load the paper again.

    3. If "There is a job which has not been printed yet. Do you want to print this job?" appears on the touch screen, tap Yes.

      Printing will resume, starting from the page on which the error occurred.

  • Paper not being used under the recommended usage conditions

    Every paper type has different recommended conditions of use. Use all paper under its recommended usage conditions.

    See the media information list for recommended usage conditions.

  • The paper in use cannot be used with Automatic cut or Eject cut

    Set the roll paper cutting method to User cut and cut the roll paper with a cutting implement such as scissors.

    See the media information list for paper types that can be used with Automatic cut or Eject cut.

If this does not apply, there may be a cutter blade malfunction.

Contact your Canon dealer for assistance.