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When Error Occurred

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

When an error occurs, a message is displayed on the computer or on the printer. For some errors, a support code (error number) is also displayed.

When a Support Code and a Message are displayed on the Computer Screen (Windows):

When a Support Code and a Message are displayed on the Printer's LCD:

For details on how to resolve errors with Support Codes, see List of Support Code for Error.

Note