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Paper Is Jammed inside Printer

If the jammed paper tears and you cannot remove the paper from the paper output slot / the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.

Note

  • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.
  • If the narrow width paper such as card size paper is jammed because it was loaded in the landscape orientation, remove the jammed paper following the procedure below.

  1. Turn off the printer and unplug it.

    If you use a battery, turn off the printer, then detach the battery.

  2. Open print head cover.

  3. Check if jammed paper is under print head holder.

    If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.

    When you move the print head holder, press either the right side or the left side of the print head holder with your fingertips and slide the print head holder slowly to the right edge or the left edge.

    Important

    • When you move the print head holder, do not touch the print head lock lever.

  4. Hold jammed paper firmly in both hands.

    If the paper is rolled up, pull out it.

  5. Slowly pull out paper, so as not to tear it.

    Keep an angle of the paper about 45 degrees and pull it slowly.

  6. Make sure all jammed paper is removed.

    If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.

    • Any paper left under the print head holder?
    • Any small bits of paper left in the printer?
    • Any paper left in the left and right empty spaces (A) in the printer?

  7. Close print head cover gently.

    All jobs in the print queue are canceled. Redo the printing.

    Note

    • When reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on the printer's LCD or on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.