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Message Appears

This section describes some of the errors and messages that may appear.

Note

  • A support code (error number) is displayed on the computer or on the LCD for some errors. For details on errors that have support code, see List of Support Code for Error.

Writing Error/Output Error/Communication Error (Windows)

Other Error Messages (Windows)

Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows)

Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (Mac OS)

Writing Error/Output Error/Communication Error (Windows)

  1. Check1 If POWER lamp is off, make sure printer is plugged in and turn it on.

    The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit.

  2. Check2 Make sure correct printer port is set in printer driver.

    * In the following instructions, "XXX" signifies your printer's name.

    1. Log in using an account with administrator privileges.

    2. Make the following settings.

      • In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware and Sound > Devices and Printers.

      • In Windows 7, select Devices and Printers from Start menu.

      • In Windows Vista, select Start menu > Control Panel > Hardware and Sound > Printers.

    3. Open printer driver properties.

      • In Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Printer properties.

      • In Windows Vista, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Properties.

    4. Click Ports tab to check port settings.

      Make sure a port named "USBnnn" (where "n" is a number) with "Canon XXX series" appearing in Printer column is selected for Print to the following port(s).

      • If setting is incorrect:

        Reinstall the printer driver from the Setup CD-ROM or the Canon website.

      • Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected:

        In Windows 8.1 or Windows 8, select My Printer on Start screen to start My Printer. If My Printer is not displayed on Start screen, select Search charm, and then search for "My Printer".

        Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name.

        In Windows 7 or Windows Vista, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name.

        If the problem is not resolved, reinstall the printer driver from the Setup CD-ROM or the Canon website.

  3. Check3 Make sure printer is properly connected to computer.

    If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

    • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

    • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

    If you use the printer over a LAN, make sure the printer is connected to the network with a LAN cable or is correctly set up for network use.

  4. Check4 Make sure printer driver is installed correctly.

    Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall them from the Setup CD-ROM or the Canon website.

  5. Check5 When printer is connected to your computer with a USB cable, check device status from your computer.

    Follow the procedure below to check the device status.

    1. Open the Device Manager on your computer as shown below.

      If the User Account Control screen appears, follow the on-screen instructions.

      • In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware and Sound > Device Manager.

      • In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, and Device Manager.

    2. Double-click Universal Serial Bus controllers and USB Printing Support.

      If the USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer.

      Check3 Make sure printer is properly connected to computer.

    3. Click General tab and check for a device problem.

      If a device error is shown, see Windows Help to resolve it.

Other Error Messages (Windows)

  1. Check If an error message appears outside printer status monitor, check the following:

    • "Could not spool successfully due to insufficient disk space"

      Delete any unnecessary files to increase the amount of free space on the disk.

    • "Could not spool successfully due to insufficient memory"

      Close other applications to increase the available memory.

      If you still cannot print, restart your computer and retry the printing.

    • "Printer driver could not be found"

      Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall them from the Setup CD-ROM or the Canon website.

    • "Could not print Application name - File name"

      Try printing again once the current job is complete.

Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows)

If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for permission to send the printer and application usage information every month for about ten years.

Read the information on the screen and follow the instructions below.

figure: Inkjet Printer/Scanner/Fax Extended Survey Program screen

  • If you agree to participate in survey program:

    Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.

    Note

    • When the information is being sent, a warning such as an Internet security message may appear. Make sure the program name is "IJPLMUI.exe" and allow it.

    • If you clear Send automatically from the next time check box, the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey. To send the information automatically, see Changing confirmation screen setting:.

  • If you do not agree to participate in survey program:

    Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation screen will reappear one month later.

  • To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:

    To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall and follow the on-screen instructions.

  • Changing confirmation screen setting:

    1. Make the following settings.

      • In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Programs > Programs and Features.

      • In Windows 7, or Windows Vista, select Start menu > Control Panel > Programs > Programs and Features.

      Note

      • A confirmation/warning dialog box may appear when installing, uninstalling or starting up software.

        This dialog box appears when administrative rights are required to perform a task.

        If you are logged in on an account with administrator privileges, follow the on-screen instructions.

    2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program.

    3. Select Change.

      If you select Yes after you have followed the on-screen instructions, the confirmation screen will appear at the time of the next survey.

      If you select No, the information will be sent automatically.

      Note

      • If you select Uninstall, the Inkjet Printer/Scanner/Fax Extended Survey Program is uninstalled. Follow the on-screen instructions.

Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (Mac OS)

If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application software usage information is sent every month for about ten years. The Inkjet Printer/Scanner/Fax Extended Survey Program icon appears in the Dock when it is time to send the printer usage information.

Click the icon, read the information that appears, and then follow the instructions below.

figure: Inkjet Printer/Scanner/Fax Extended Survey Program screen

  • If you agree to participate in survey program:

    Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.

    Note

    • If you clear Send automatically from the next time check box, the information will not be sent automatically the next time and the Inkjet Printer/Scanner/Fax Extended Survey Program icon will appear in the dock at the time of the next survey.

  • If you do not agree to participate in survey program:

    Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation screen will reappear one month later.

  • To stop sending information:

    Click Turn off. This stops the Inkjet Printer/Scanner/Fax Extended Survey Program, and information is not sent. To resume the survey, see Changing setting:.

  • To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:

    1. Stop Inkjet Printer/Scanner/Fax Extended Survey Program.

      Changing setting:

    2. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet Extended Survey Program folder.

    3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file to Trash.

    4. Restart computer.

      Empty Trash and restart your computer.

  • Changing setting:

    To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below.

    1. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet Extended Survey Program folder.

    2. Double-click Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.

      figure: Extended Survey Program Preference screen

      • Do not display the confirmation screen when information is sent:

        If the check box is selected, the information will be sent automatically.

        If the check box is not selected, Inkjet Printer/Scanner/Fax Extended Survey Program icon will appear in the Dock at the time of the next survey. Click the icon and follow the on-screen instructions.

      • Turn off/Turn on button:

        Click the Turn off button to stop the Inkjet Printer/Scanner/Fax Extended Survey Program.

        Click the Turn on button to restart the Inkjet Printer/Scanner/Fax Extended Survey Program.