1300

Cause

Paper is jammed in paper output slot, in top feed, or in manual feed tray.

What to Do

Remove the jammed paper depending on the paper source.

• If the paper loaded in the top feed is jammed:
• If the paper loaded in the manual feed tray is jammed:

• Watch the movie (If you can see the jammed paper at the manual feed tray)

• Watch the movie (If you can see the jammed paper at the paper output slot)

• Watch the movie (If you can see the jammed paper at the top feed)

• If the paper loaded in the top feed is jammed:

  1. Slowly pull out paper, either from paper output slot or from top feed, whichever is easier.

     Hold the paper with your hands and pull the paper out slowly not to tear it.

     

     Note

     • If you cannot pull out the paper, turn the printer back on. The paper may be ejected automatically.

     • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer.

     • If the paper tears and you cannot remove the jammed paper from the paper output slot or the top feed, remove the paper from inside the printer.

       Paper Is Jammed inside Printer

  2. Reload paper and press printer's OK button.

     The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

     If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing.

     Note

     • When reloading the paper, make sure you are using suitable paper and loading it correctly.

     • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

• If the paper loaded in the manual feed tray is jammed:

  1. Press Paper Jam Clearing button and set manual feed tray to paper jam clearing position.

     

  2. Slowly pull out paper, either from paper output slot or from manual feed tray, whichever is easier.

     Hold the paper with your hands and pull the paper out slowly not to tear it.

     

     Note

     • If you cannot pull out the paper, turn the printer back on. The paper may be ejected automatically.

     • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer.

     • If the paper tears and you cannot remove the jammed paper from the paper output slot or the manual feed tray, remove the paper from inside the printer.

       Paper Is Jammed inside Printer

  3. Return manual feed tray to original position.

     

  4. Reload paper and press printer's OK button.

     The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

     If you turned off the printer in step 2, the print data that was sent to the printer is erased. Redo the printing.

     Note

     • When reloading the paper, make sure you are using suitable paper and loading it correctly.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.