skip to main text

1303

Cause

Paper is jammed inside the machine at the transport unit.

Action

If you cannot see the paper at the paper output slot, remove the paper from the transport unit.

Remove the paper following the procedure below.

Watch the movie (Windows)

Watch the movie (Mac)

Important

  • The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.

    Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do not unplug the power cord when turning the machine off.

    If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

Note

  • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.

  1. Turn the machine off, then unplug the power cord.

  2. Open the document cover.

    Close the document tray if it is open.

  3. Stand the machine with the right side facing down.

    Important

    • Stand the machine on a wide and flat surface such as a desk.

    • When you stand the machine, hold it securely and be careful not to hit it on a hard object.

  4. Open the transport unit.

    When you open the transport unit, support the machine with your hand so that it does not fall down.

  5. Pull out the jammed paper slowly.

    When you pull the jammed paper, support the machine with your hand so that it does not fall down.

    Note

    • If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.

    • If you cannot remove the jammed paper from the transport unit, close the transport unit, take back the machine in original position, then remove the paper from inside the machine.

      Paper Is Jammed inside the Machine

  6. Close the transport unit.

    Note

    • After you close the transport unit, take back the machine in original position at once.

  7. Plug the machine back in and turn the machine back on.

  8. Reload the paper.

    All print jobs in the queue are canceled. Reprint if necessary.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.