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Support Code List (When Paper Is Jammed)

If the paper is jammed, remove it following the procedure appropriate for each case.

Watch the movie (Windows)

Watch the movie (Mac)

  • If you can see the jammed paper at the paper output slot:

    1300

  • If the paper is jammed when automatic duplex printing:

    1304

  • If the paper loaded in the cassette 1 is jammed:

    1311

  • If the paper loaded in the cassette 2 is jammed:

    1312

  • If the paper is jammed as the machine pulled in the printed paper:

    1313

  • If the paper loaded in the cassette 1 is jammed because the paper output tray is closed:

    1315

  • If the paper loaded in the cassette 2 is jammed because the paper output tray is closed:

    1316

  • If the paper tears and you cannot remove it from the paper output slot or from the transport unit:

    Paper Is Jammed inside the Machine

  • Cases other than above:

    In Other Cases

    Small Paper Is Jammed