Cannot Print/Scan from Smartphone/Tablet

Check1 Make sure machine is turned on.

Check2 Is Wi-Fi lamp of machine lit?

If the Wi-Fi lamp is off, the wireless LAN is disabled. Follow the procedure below to enable the wireless LAN.

1. Press and hold Wi-Fi button, and then release button when ON lamp flashes.

2. Press Color button, Black button, and then Wi-Fi button in this order.

   When the ON lamp changed from flashing to lit and the Wi-Fi lamp lights up, the wireless LAN is enabled.

Check3 Are network settings of machine identical with those of wireless router?

Make sure the network settings of the machine (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

To check the current network settings of the machine, print out the network setting information.

Printing Network Settings

If the network settings of the machine are not identical with those of the wireless router, change the network settings of the machine to match with those of the wireless router using IJ Network Tool.

Check4 Are network settings of your smartphone/tablet identical with those of wireless router?

Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.

If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router.

Check5 Make sure machine is not placed far away from wireless router.

The wireless router is located indoors within the effective range for wireless communication. Locate the machine within 164 ft. / 50 m from the wireless router.

Check6 Check for obstructions.

Wireless communication between different rooms or floors is generally poor. Move the machine and wireless router as necessary.

Check7 Make sure there is no source of radio wave interference nearby.

If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from the interference source as possible.

Check1 Make sure machine is turned on.

Check2 Enable access point mode.

Enable the access point mode following the procedure below.

1. Press and hold Wi-Fi button, and then release button when ON lamp flashes.

2. Press Black button, Color button, and then Wi-Fi button in this order.

   The ON lamp changed from flashing to lit and the access point mode is enabled.

Check3 Check settings of your smartphone/tablet.

Make sure your smartphone/tablet can use the wireless LAN.

For more on performing setting of the wireless LAN, refer to the instruction manual provided with your smartphone/tablet.

Check4 Have you selected machine as destination of your smartphone/tablet?

Select the access point name (SSID) of the machine with your smartphone/tablet.

Check5 Have you entered proper password specified for access point mode?

If the security setting of the access point mode is enabled, you need to enter the password to connect your smartphone/tablet to the machine.

Check6 Make sure machine is not too far away.

Locate your smartphone/tablet close enough to communicate with the machine.

Check7 Check for obstructions.

Wireless communication between different rooms or floors is generally poor. Move the machine as necessary.

Check8 Make sure there is no source of radio wave interference nearby.

If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the machine as far away from the interference source as possible.

Check9 Make sure 5 devices are already connected.

Access point mode does not allow more than 5 devices to be connected.