Cannot Print/Scan from Smartphone/Tablet

Check1 Make sure printer is turned on.

Check2 Is icon displayed on touch screen?

If the icon is not displayed, tap the icon on the upper right, and then select Activate wireless LAN on the Change LAN screen.

If the icon is displayed, the printer is not connected to the wireless router.

Check3 Are network settings of printer identical with those of wireless router?

Make sure the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

To check the current network settings of the printer, print out the network setting information.

• Printing Network Settings

If the network settings of the printer are not identical with those of the wireless router, match the network settings of the printer to those of the wireless router.

Check4 Are network settings of your smartphone/tablet identical with those of wireless router?

Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.

If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router.

Check5 Make sure printer is not too far away from wireless router.

Locate the printer close enough to communicate with the wireless router.

Check6 Check for obstructions.

Wireless communication between different rooms or floors is generally poor. Move the printer and wireless router as necessary.

Check7 Make sure there is no source of radio wave interference nearby.

If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from the interference source as possible.

Check1 Make sure printer is turned on.

Check2 Is icon displayed on touch screen?

If the icon is not displayed, tap the icon on the upper right, and then select Activate direct connect. on the Change LAN screen.

Check3 Check settings of your smartphone/tablet.

Make sure your smartphone/tablet can use the wireless LAN.

For more on performing setting of the wireless LAN, refer to the instruction manual provided with your smartphone/tablet.

Check4 Have you selected printer as destination of your smartphone/tablet?

Select the access point name (SSID) of the printer with your smartphone/tablet.

Check5 Have you entered proper password specified for direct connection?

If the security setting of the direct connection is enabled, you need to enter the password to connect your smartphone/tablet to the printer.

Check6 Make sure printer is not too far away.

Locate your smartphone/tablet close enough to communicate with the printer.

Check7 Check for obstructions.

Wireless communication between different rooms or floors is generally poor. Move the printer as necessary.

Check8 Make sure there is no source of radio wave interference nearby.

If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the printer as far away from the interference source as possible.

Check9 Make sure 5 devices are already connected.

Direct connection does not allow more than 5 devices to be connected.