Cannot Install MP Drivers

For Windows:

• If installation does not start when you insert Setup CD-ROM:

  Follow the instructions below to start the installation.

  1. Make the following settings.

     • In Windows 10, click Start button > File Explorer, and then click This PC from list on left.
     • In Windows 8.1 or Windows 8, select Explorer icon in Taskbar on Desktop, and then select This PC (Computer for Windows 8) from list on left.
     • In Windows 7 or Windows Vista, click Start, and then click Computer.

  2. Double-click CD-ROM icon in the window that appears.

     If the contents of the CD-ROM appear, double-click MSETUP4.EXE.

     If you cannot install the MP Drivers with the Setup CD-ROM, install them from the Canon website.

  Note

  • If the CD-ROM icon does not appear, try the following:

    • Remove the CD-ROM from your computer and reinsert it.
    • Restart your computer.

    If the icon still does not appear, try a different disc and see if it appears. If it does, there is a problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair.

• If you cannot get past the Printer Connection screen:

  
  • Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen

• Other cases:

  Reinstall the MP Drivers.

  If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.

  • Deleting the Unnecessary MP Drivers

  Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.

  Note

  • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you may not be able to install the drivers. Restart your computer and then reinstall the drivers.

For Mac OS:

Download the driver from the support page of Canon website and reinstall it.