Cannot Receive a Fax, Cannot Print a Fax

1. Check1 Is the power turned on?

   • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
   • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.
   • If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, and then press the ON button to turn on the power.
   • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

   Important

   • Confirm that the POWER lamp is off before unplugging the power cord, and then unplug the power cord.

     If a power failure occurs or you unplug the power cord, all faxes stored in the printer's memory are deleted.

     For details on how to unplug the power cord, refer to Unplugging the Machine.

   Note

   • If the faxes stored in the printer's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the printer's memory (MEMORY CLEAR REPORT) will be printed after turning the printer on.

     For details, see Summary of Reports and Lists.

2. Check2 Is the printer's memory full?

   Print the received faxes stored in the printer's memory, save them on the USB flash drive, or forward them to the shared folder on the computer, and then delete them from the printer's memory and have the sender resend the faxes.

   • Document Stored in Printer's Memory

3. Check3 Does an error occur during reception?

   • Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause.

     • A Message for Faxing Is Displayed on Fax Standby Screen

   • Print ACTIVITY REPORT and check for an error.

     • Summary of Reports and Lists

4. Check4 Is telephone line cable connected to external device jack?

   Reconnect it to the telephone line jack.

   • Connecting Telephone Line

5. Check5 Is a different size of paper from that specified by Page size in FAX paper settings loaded?

   If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the printer's memory (Memory Reception). Load the same size of paper as that specified by Page size, and then press the OK button.

6. Check6 Is paper loaded?

   If paper is not loaded, received faxes will be stored in the printer's memory without being printed (Memory Reception). Load paper, and then press the OK button.

7. Check7 Is amount of remaining ink sufficient to print a fax?

   If the amount of remaining ink is insufficient to print, received faxes will be stored in the printer's memory without being printed (Memory Reception). Replace the ink tank, and then print the faxes in the printer's memory.

   • Document Stored in Printer's Memory

   Note

   • If the printer was receiving faxes in the fax mode, printing will start automatically after the ink tank is replaced.

     • Replacing Ink Tanks

   • When the printer receives black & white faxes in the printer's memory, if 2-sided is selected for 2-sidedPrintSetting in FAX paper settings, selecting 1-sided may print the faxes.

   • You can set the printer to forcibly print a received fax even if the ink has run out.

     Set Print when out of ink in Auto print settings under FAX settings to Print.

     However, part or all of the fax may not be printed since the ink has run out.

     Also, the contents of the fax will not be stored in the printer's memory.

     If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the printer's memory. After you replace the ink tank and select Print for Received documents in Auto print settings, the fax stored in the printer's memory will be printed automatically.

     • FAX settings

8. Check8 Is printer set to appropriate receive mode?

   Check the receive mode setting and change it to a mode suited to your connection if necessary.

   • Setting Receive Mode

9. Check9 Is FAX reception reject set to ON?

   Select OFF for FAX reception reject in Security control under FAX settings.

   For details on how to set, see Rejecting Fax Reception.

10. Check10 Are there setting items set Reject in Caller rejection?

    If you select Reject for any setting items in Caller rejection in Security control under FAX settings, the printer rejects calls for setting item selected Reject.

    For details on how to set, see Using Caller ID Service to Reject Calls.